Refund policy

Return & Refund Policy

We hope you love your BodhiLuna purchase. If for any reason it isn't right for you, we accept eligible returns within 14 days of delivery.

Returns

To be eligible for a return, your item must be in its original condition, unworn and unused, and returned in its original packaging. Proof of purchase is also required.

To request a return, please contact us at namaste@bodhiluna.com within 14 days of receiving your order. If your return is approved, we will provide instructions on where and how to send your item.

Customers are responsible for return shipping costs. BodhiLuna does not provide prepaid return shipping labels for standard returns. We recommend using a trackable shipping method, as we cannot be responsible for returns that are lost in transit.

Items sent to us without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Original shipping charges, if any, are nonrefundable.

Please keep in mind that your bank or credit card company may require additional time to process and post the refund after it has been issued.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at namaste@bodhiluna.com.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item arrives damaged or defective, or if you receive the wrong item, please contact us promptly at namaste@bodhiluna.com so we can evaluate the issue and make it right.

If an item arrives damaged or incorrect due to an error on our part, BodhiLuna will cover the applicable replacement shipping costs.

BodhiLuna 1-Year Bracelet Guarantee

We stand behind the quality of our bracelets. If your BodhiLuna bracelet breaks during normal wear within one year of the original purchase date, please contact us at namaste@bodhiluna.com.

To qualify for a replacement, you must return the bracelet and its remaining pieces to BodhiLuna for evaluation. The customer is responsible for the cost of shipping the bracelet to us. Once the replacement is approved, BodhiLuna will cover the cost of standard shipping for the replacement bracelet back to you.

The one-year guarantee applies to breakage resulting from normal wear and does not cover lost or stolen items, lost beads or components when the bracelet itself is not returned, intentional or accidental damage caused by misuse, unauthorized modifications or repairs, or normal cosmetic wear and tear.

Replacement is subject to product availability. If the original item is unavailable, BodhiLuna may offer a comparable replacement.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please request a return for your eligible item and place a new order.

Non-Returnable Items

The following items are not eligible for return:

Personalized, engraved, or custom-made items
Gift cards
Items showing signs of wear or use
Items returned outside the 14-day return period
Final-sale items, when clearly identified as final sale at the time of purchase

Please contact us at namaste@bodhiluna.com if you have questions about whether your item is eligible for return.

Digital Experience Access

Access to BodhiLuna's digital experiences is provided in connection with your BodhiLuna product. If a product is returned and refunded, any product-specific digital access associated with that purchase may be deactivated.

European Union Customers

If we offer shipping to the European Union, customers may have additional cancellation and return rights under applicable consumer protection laws. Where those laws provide greater rights than this policy, the applicable legal requirements will govern.